What kinds of personal information is collected and stored by Global Creatures and how?
The kinds of Collected Information that we collect and store may include the following:
- a record of your IP address;
- the date and time of your visit to the Site;
- the pages accessed and documents downloaded;
- the referring web page; and
- if you contact us, the type of browser and operating system that you use.
Global Creatures primarily collects and stores Collected Information from your use of the Site. This may be in the form of directly supplying such information to us or indirectly by simply navigating to and browsing our Site. Some other common ways in which we collect information are as follows:
(a) from visitors subscribing to any alerts or mailing lists on the Site or by any other means to receive updates, news, newsletters, information and offers from us regarding our products and services;
(b) from telephone, email, written, online and in-person inquiries directed to us;
(c) from competition entries, marketing campaigns and promotions we run to promote our products and services; and
(d) from your access to the Site through automatic processes such as cookies (which are explained below).
Any of your Collected Information held by Global Creatures is securely stored on a database controlled by us or an authorised third party in a manner designed to protect information from internal and external access by anyone other than specifically authorised by us. Whilst reasonable steps have and will be taken to ensure the security of Collected Information, Global Creatures does not warrant that the Site and the systems which operate it will be without error or interruption, or will be free from unauthorised or fraudulent third party access as a result of the nature of Internet transmissions.
What purposes will Global Creatures collect, store, use or disclose your personal information?
We collect, store, use and disclose Collected Information for various purposes relating to our business, including but not limited to the following purposes:
(a) managing your subscription to any alerts or mailing lists, including to our newsletters;
(c) sending you information about new updates and developments regarding our products and services that you have ordered or enquired about or that we believe may be of interest to you, including ticket sales information;
(d) facilitating our internal business operations, including to fulfil legal and accounting requirements;
(e) assisting in any marketing, advertising and promotions relating to any of our products and services;
(f) facilitating any transactions, including with third-parties, in the course of providing you with any products or services in which you have expressed an interest, including processing of any payments made by you;
(g) providing such information to authorised third parties for research and marketing purposes where you consent, including in relation to the improvement of the operation of the Site;
(h) investigating complaints against you or us; and
(i) as a result of compulsion by law or to assist any law enforcement agencies or regulatory bodies as required under the Act or any other Australian law.
How can you access or amend your Collected Information stored by Global Creatures?
Global Creatures will endeavour to keep your details accurate and up to date. Please contact us at email@example.com if you would like to examine any of your Collected Information. We will use reasonable endeavours to respond to your request and to provide a complete list of your Collected Information within a reasonable time after the receipt of your request.
You may also contact us to amend any of your Collected Information that is inaccurate using the above contact details. We will use reasonable endeavours to amend your records as requested within a reasonable time after the receipt of your request. If applicable, any legal requirement on Global Creatures to maintain certain records of your Collected Information shall prevail over any of your requests.
If you would like any further information about your rights to privacy, please contact or visit the website of the Office of the Australian Information Commissioner at http://www.oaic.gov.au.
How can you submit a complaint relating to your Collected Information?
If you are concerned with how we collect, store, use or disclose your Collected Information, you may make enquiries or submit a formal complaint to us at firstname.lastname@example.org. Global Creatures will use reasonable endeavours to address your enquiry or complaint and will endeavour to respond to you within a reasonable time after the receipt of your initial enquiry or complaint.
However we may need to conduct further investigations before responding to your complaint. We will endeavour to keep you updated of the progress of your complaint so please do not send us multiple complaints regarding the same matter as this only creates duplication and confusion, and could further delay the resolution of your complaint.